Refund policy

Last updated: 4 September 2026

Short and blunt: payments already taken are final, and cancelling is free. Below is what that means for a monthly plan, what happens to sessions you have not used, and what to read before you decide.

Can I get a refund?

No — but you are never locked in. Coaching is a monthly subscription. You can cancel at any time and the next payment simply does not happen. What we do not do is refund a month that has already been paid for: the method is delivered in full the moment you join, and sessions reserve real time in a real calendar that is not offered to anyone else.

By subscribing, you accept our Terms of Sale, including this policy. At checkout you also confirm that you want immediate access to the method and that you understand you are giving up the right to withdraw from that part — worth reading before you tick it.

This does not affect any rights or refunds required by applicable law. Consumer rules differ from country to country, and some cannot be signed away by anything written here — particularly over coaching sessions not yet delivered. Where the law where you live gives you a right we have not validly excluded, that right stands whatever this page says. If you think that applies to you, write to us and say so; we would rather sort it out directly than have you go through your card issuer.

Find out before you pay, not after

Because there is no way back, the free material is not a marketing afterthought — it is the trial.

The DELF B1 Cheat Sheet is four pages, at no charge and with no card. Same material, same way of explaining things as the course. If the way I explain the exam does not click, you will know within ten minutes of reading, and you will have paid nothing to find out.

Cancelling, and sessions you have not used

Cancelling is one click and costs nothing. Sessions are not refundable, but they do not vanish either:

Unused sessions roll over month to month while your subscription is running — a quiet month is not lost.
Cancelling stops the next payment. You keep the sessions you have banked for thirty days after the subscription ends.
Cancel or reschedule with at least 24 hours' notice — no cost, and the session goes back in your balance.
Cancel with less than 24 hours' notice, or simply not turn up, and that session is used.
If we ever have to cancel on you, the session goes back in your balance and your window is extended by the delay.

You can also move up or down a plan at the end of any month, at no charge, with banked sessions carrying across. Between that and cancelling, you are never stuck — you simply do not get a month back once it has been billed.

If something serious happens — illness, a bereavement, your exam date moving — write to contact@delfmasterclass.com. We cannot refund, but we can almost always extend.

Questions before you buy

If you are unsure whether the course fits your level or your exam date, ask before buying rather than after — email contact@delfmasterclass.com and you will get an honest answer, including "this probably is not right for you" if that is the truth.

Related: Terms of Sale · Privacy Policy

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